We recently sold our home on San Carlos and Dino Virella was our agent. The property was in our family for close to 50 years and Dino showed tremendous empathy throughout what was sometimes an emotional process. When we first sat down with him, Dino was very patient and clear with us about the sales process, making us feel very comfortable with what was about to take place. Once the listing agreement was signed, he immediately took charge of the project, managing and advising our de- cluttering process and ordering a couple of Junk King pick-ups. He also managed all contractors and inspectors during the property preparation stages, and even managed dispatched a plumber in record time when a leak was discovered during the inspection. When Dino says he’s a “concierge-level“ real estate agent, it’s not an exaggeration. To complicate things, all of this took place just before the Thanksgiving Day holiday and we were moving in stages some 3.5 hours away.
The fact that we weren’t always around to manage things didn’t matter. Dino was unflappable, remaining cool, calm and collected throughout. He took the whole process (and a few various curveballs) in and executed beautifully. At the end of the day, his pricing strategy was spot-on, and we sold the property for over asking price, which as Dino likes to say “is the most important piece of the puzzle“.
Due to our total satisfaction with the level of his service, we carry Dino’s business cards around and hand them to friends and family often. We cannot recommend him and his methodology enough!